UVBrite will provide a replacement or full refund at our discretion on quality related issues with UVBrite products purchased either directly through the UVBrite website, or through our authorized resellers within 12 months of the purchase date.
Note: The only authorized reseller of UVBrite products on Amazon or eBay is Truscope.
Our warranty does not cover the following:
- Purchase from unauthorized sellers (especially on Amazon or eBay)
- Physical damage caused by improper use
- Free or promotional products
If you're unsure if the reseller that you're buying a UVBrite product from is authorized, please check with us first by sending us an email on email@example.com.
Initiating a Warranty Claim
Please contact us on firstname.lastname@example.org with the following information:
- Your name
- Product name
- Date of purchase
- Where it was purchased from
- Order number
We aim to respond to all emails within 24 hours.